Privacy Policy

Effective Date: July 15, 2026

The Olen Firm, P.C. Privacy Policy

The Olen Firm, P.C. (“The Olen Firm,” “we,” “our,” or “us”) is committed to protecting the privacy of visitors to our website and individuals who contact our office. This Privacy Policy explains how we collect, use, disclose, and protect personal information obtained through our website and related communications.

By using our website, you consent to the practices described in this Privacy Policy.

Information We Collect

Information You Provide to Us

We collect information that you voluntarily submit through our website contact forms, consultation request forms, email communications, telephone calls, or other interactions with our firm.

This information may include:

• Name
• Email address
• Telephone number
• Mailing address
• Information regarding your legal matter
• Preferred method of contact
• Any other information you choose to provide

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type and version
• Device information
• Operating system
• Pages visited
• Time spent on pages
• Referring website addresses
• Date and time of access
• Website interaction data

We may collect this information through cookies, analytics tools, and similar technologies.

Call Tracking Information

We use CallRail and similar technologies to help us understand how visitors find our website and contact our office. CallRail may collect information such as:

• Telephone numbers used to contact our firm
• Call date and duration
• Call source and referral information
• Website session information associated with the call
• Call recordings or transcripts, where applicable

Call recordings may be used for quality assurance, training, and business purposes, subject to applicable law.

How We Use Your Information

We may use personal information to:

• Respond to inquiries and consultation requests
• Communicate regarding legal services
• Evaluate potential client matters
• Schedule appointments
• Improve our website and services
• Analyze website traffic and user behavior
• Monitor marketing effectiveness
• Maintain website security
• Comply with legal obligations
• Protect our legal rights and interests

Analytics and Advertising Technologies

Google Analytics

We use Google Analytics to better understand how visitors interact with our website. Google Analytics collects information about website usage, including pages viewed, time spent on pages, device information, and referral sources.

Google Analytics may use cookies and similar technologies to collect and process information. Information generated by these technologies may be transmitted to and stored by Google.

For more information regarding how Google collects and processes data, please visit Google’s privacy resources.

Cookies

Our website uses cookies and similar tracking technologies to:

• Improve website functionality
• Remember user preferences
• Measure website performance
• Analyze visitor behavior
• Enhance user experience

Most web browsers allow users to control or disable cookies through browser settings. Disabling cookies may affect website functionality.

How We Share Information

We do not sell personal information to third parties.

We may disclose personal information:

• To service providers that assist in operating our website or business
• To analytics and call-tracking providers such as Google Analytics and CallRail
• To comply with legal obligations, court orders, or governmental requests
• To protect the rights, safety, and property of our firm, clients, or others
• In connection with a merger, acquisition, reorganization, or sale of assets

Any service providers receiving personal information are expected to maintain appropriate safeguards and use information only for authorized purposes.

California Privacy Rights

If you are a California resident, you may have certain rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), including:

• The right to know what personal information we collect
• The right to access personal information we maintain about you
• The right to request correction of inaccurate personal information
• The right to request deletion of personal information, subject to applicable exceptions
• The right to know the categories of personal information disclosed for business purposes
• The right to limit certain uses of sensitive personal information where applicable
• The right not to be discriminated against for exercising privacy rights

We do not sell or share personal information for cross-context behavioral advertising as those terms are defined under California law.

Your Privacy Choices and Opt-Out Rights

You may opt out of certain data collection and communications by:

Marketing Communications

You may request that we stop sending non-essential communications by contacting us using the information below.

Google Analytics Opt-Out

You may opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on or by adjusting your browser settings to limit tracking technologies.

Cookies

Most browsers allow you to block, delete, or limit cookies through browser settings.

California Privacy Requests

California residents may submit requests to access, correct, or delete personal information by contacting us using the contact information below.

Upon receiving a verifiable request, we will respond in accordance with applicable law.

No Attorney-Client Relationship

Contacting The Olen Firm, P.C. through this website, by email, by telephone, or through an online form does not create an attorney-client relationship.

Please do not send confidential, privileged, or sensitive information through the website until an attorney-client relationship has been formally established through a signed engagement agreement.

Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage users to review the privacy policies of any third-party sites they visit.

Children’s Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children.

Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any updates will be posted on this page with a revised effective date.

Governing Law

This Privacy Policy and any disputes arising out of or relating to this Privacy Policy, the use of this website, or the collection and processing of personal information through this website shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of laws principles.

By using this website, you agree that any legal action or proceeding relating to this Privacy Policy shall be brought exclusively in the state or federal courts located in Los Angeles County, California, and you consent to the jurisdiction and venue of such courts.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact:

The Olen Firm, P.C.
35 N. Lake Ave. #710, Pasadena, CA 91101
Phone: 213-523-3788
Email: contact@olenfirm.com

California residents may submit privacy-related requests through the contact information listed above.

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